We offer call-up repair and  maintenance services for the Ottawa Valley, National Capital Region, and will support clients on-site in all surrounding regions of eastern Ontario & west Quebec.

Clients may subscribe to regular contract support services ranging from on-site system trouble shooting, operator assistance and preventive maintenance, to a local phone-in "hot-line" technical information and support service for the identification of user operational and technical problems with their computer systems.

Information profiles are maintained for each clients' facilities to enable more timely and effective response to problems, and the provision of individual advice and information regarding new software (and hardware) releases from the respective vendors.

Clients may also elect for a higher level of service whereby staff are specifically assigned to support the  customization of hardware and software packages in use at the respective clients' locations.

Our support services also provide access to our extensive hardware and software technical library and catalogues, which include technical manuals, software device drivers & utilities, open source software applications and many technical evaluations, product type comparison tables and other information aids.

Additionally, we offer engineering services for the provision & installation of site cabling & networking facilities, including the upgrading of existing facilities and the integration of telephone and data networking.

If you have any concerns about your systems or operations, please feel free to call us.  Many times an early call can prevent serious problems later!

For immediate response, call us at 613-825-6965 or for less urgent matters, please email us at support@bjgiles.com

Client Benefits

• Service level may be selected according to the clients needs.
• On-site service backed up by local vendor-approved warranty & parts centres.
• Familiarity with clients systems minimises delays and simplifies upgrading when desired.

Our Capabilities

As systems engineers, we are equipped to identify & resolve both hardware & software problems. We can set up  and apply remote test & monitoring facilities, and when appropriate, download and install software fixes and upgrades. With warranty and repair arrangements in place with our suppliers, we can expedite any needed offsite repairs.

We offer:

• Staff qualified in the major network technologies.
• Wide experience with supported products - both hardware & software.
• Prompt Service on-site within Eastern Ontario & the National Capital Region